Privacy policy

The controller of your personal data is TLC Network EMEA FZCO, a free zone company registered in Dubai, United Arab Emirates, at IFZA Business Park, DDP, Dubai Silicon Oasis, UAE (registration number 85802).

We have not appointed a data protection officer. For any question about this policy or your personal data, contact us at info@tlcfzco.network.

When you send an enquiry

Through the contact form we collect your name, email address, organization (if you provide it), the content of your message, and a record that you gave consent to the processing of your data.

When you contact us directly

If you email or call us, we receive the details you choose to share, such as your name, contact details and information about your project.

When we work together

For clients, we keep the contact and project information needed to deliver and administer the engagement, including correspondence, scopes, approvals and invoicing details.

When you visit the website

Our hosting provider, Spaceship, may record standard server logs, such as IP address, date and time of the request, the page requested and browser type, to operate and secure the website.

We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and, where it applies to you, the EU General Data Protection Regulation (GDPR). We use personal data only for the purposes below:

• Responding to your enquiry — based on your consent, given through the form, and on taking steps at your request before entering into a contract.
• Delivering and administering projects — where necessary to perform our contract with you or your organization.
• Meeting legal obligations — for example accounting, tax and commercial record-keeping.
• Operating and securing the website — where necessary to keep the website available and secure and, where the GDPR applies, on the basis of our legitimate interest in doing so.

We do not sell personal data and we do not use it for automated decision-making or profiling.

This website does not set cookies and does not use analytics or advertising trackers. If that changes, we will update this policy before doing so.

The website, including its typefaces, is served entirely from our own hosting with Spaceship; it does not load content from third-party services.

Messages sent through the contact form are processed on that hosting and delivered to our business mailbox.

We share personal data only where needed for the purposes above:

• service providers who host the website and provide our email and business systems, including our hosting provider, Spaceship;
• specialist contractors and technology partners working on a project, where they need the information to do their part, under written agreements;
• professional advisers, and public authorities where the law requires it.

Each recipient may use the data only on our instructions or as required by law.

Some of our specialist contractors, technology partners and service providers are located outside the United Arab Emirates. Where personal data is transferred to them, we do so in accordance with applicable law and use contractual safeguards that require them to protect it to an equivalent standard. You can ask us for details of these safeguards.

• Enquiries that do not lead to a project: 12 months from our last contact.
• Client and project records: for the duration of the engagement and afterwards for as long as required by applicable accounting, tax and commercial law.
• Server logs: for the limited period set by our hosting provider.

When data is no longer needed, we delete or anonymise it.

Subject to the conditions set by law, you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased;
• restrict or object to its processing;
• receive your data in a portable format;
• withdraw your consent at any time, without affecting processing carried out before you withdrew it.

To exercise any of these rights, email info@tlcfzco.network. You also have the right to lodge a complaint with the UAE Data Office or, where the GDPR applies to you, with the data protection authority in your country.

We use appropriate technical and organisational measures to protect personal data, including access controls and written agreements with the specialists and partners who handle it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

We may update this policy from time to time. The current version is always published on this page, with the date of the last update shown at the top.